The following additional terms, which also apply to your use of our Air Miles Programme and Air Miles mobile app:
Personal information is any information, or a combination of pieces of information, that can be used to identify you or that we can link to you, including but not limited to a name, address, email address or telephone number.
The Air Miles Programme is not intended for people under the age of 18. We do not knowingly collect and process personal information relating to young people under the age of 18.
Data Controller: For the purposes of applicable data protection laws, Aimia is the data controller and is responsible for the collection and use of your personal information.
2. COLLECTION AND USE OF PERSONAL INFORMATION
Personal Information we collect
The types of personal information we collect, store and may use for the Air Miles programme are the following
Please note that we may be required by law or as a result of a contractual or other relationship we have with you to collect certain personal information about you. Failure to provide this information may prevent or delay the fulfilment of these obligations. Where required by law, we will inform you at the time your information is collected whether its provision is compulsory and of the consequences of the failure to provide such information.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
Use of your Personal Information
We use your personal information to:
If you choose not to provide this information, it will not affect your ability to collect or spend Air Miles. However where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We will only use your personal information when the law allows us to. Normally we will use your personal information in the following circumstances:
Save as provided otherwise in this Policy, we do not rely on consent as a legal basis for processing your personal information although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us see below
3. DISCLOSURE OF YOUR PERSONAL INFORMATION
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
We will use your information from time to time to promote additional products, services, Rewards and Offers from the Air Miles programme and its Partners which we believe may be of interest to you.
We do not give, rent or sell Member lists from the Air Miles programme to any organisation or individual other than business units of Aimia affiliated companies within the Kognitiv Group of companies, Partners, reward providers and companies contracted to process and manage your transactions, Air Miles spend requests and communications. In addition, your transaction information from one Air Miles Partner is not disclosed to any other Partner.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal information with any third party for marketing purposes.
Opting out of marketing communications
If you do not wish to receive marketing or promotional communications, simply update your communication preference by logging into your Air Miles account at www.airmilesme.com or through the Air Miles Mobile app. Your ability to collect or spend Air Miles will not be affected. Once unsubscribed, this process will take 30 working days to process your request and you will not be notified of any special offers or promotions.
4. TRANSFERRING PERSONAL INFORMATION OUTSIDE THE JURISDICTION IN WHICH IT WAS COLLECTED
5. LINKS TO OTHER WEBSITES
6. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
7. SECURITY OF YOUR PERSONAL INFORMATION
8. RETENTION OF PERSONAL INFORMATION
We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:
We will delete your personal information when it is no longer required for the above. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the information.
9. CONTACTING US
You may contact us by logging into our website or by contacting the Air Miles Customer Service Centre. We may record your calls to check the quality of our services for training, audit or security purposes
What are Cookies?
Cookies are small pieces of information that a website transfers to your computer, laptop or mobile device. Cookies enable users to navigate websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.
What Cookies do we use?
We use the following Cookies on our websites:
These are Cookies that are required for the operation of our website. They are necessary for the safety, security and integrity of the site. For example, they help support the structure of the pages that are displayed to you, help to improve navigation and allow you to return to pages you have previously visited. This type of Cookie only lasts for the duration of the time you are visiting the website. When you leave the website, they are deleted automatically.
Performance or Analytical Cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. The data is aggregated and anonymised, which means we cannot identify you as an individual.
Third Party Cookies
Our websites will set several types of third-party cookies, and we do not control the operation of any of them. The third-party cookies which may be set include:
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Cached Cookies will remain on your device until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site.
These Cookies will collect information about how you browse our sites. and allow us to show you adverts while you are browsing our site and other sites on the internet. They are set by us or by carefully selected third parties. They help us to understand the performance of our marketing activities and improve the relevance of the adverts that you see.
Blocking or Restricting Cookies
You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. Please visit www.allaboutcookies.org to find out how. Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our site.
If you have a question about this policy, please contact us by one of the following means:
By email: DPO@aimia.com
By post: Data Protection Officer, 9th Floor, Cannon Green, 27 Bush Lane, London EC4R 0AA